Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox crashes

  • 4 biyano
  • 1 eza na nkokoso oyo
  • 3 views
  • Eyano yasuka ya veigano

more options

Hello, It's been three days since my firefox crashed and I think that I tried everything!

I was trying to emit WiFi with the cmd command "netsh wlan start hostednetwork", but I couldn't make it (I don't know if it's relevant). In the end, firefox crashed and when I tried to open it again, I received an error of "Firefox is already running" and "Your profile has been lost". Then, I rebooted my laptop and I got the same messages. I uninstall and install again, I created new profile, I deleted profile.ini... but always the same errors.

I have always a firefox.exe running in my task manager (even firefox is unistalled), and if I try to end it, it appears a "denegated access" message. I have even tried as an administrator but it's imposible. If it's unistalled, the process is a .tmp file located in the file /tobedeleted.

I also rebooted into "safe mode" and try to delete every file of Firefox (the files in %APPDATA% and in Program files) and when I reinstalled, it worked for 2 minutes and crashed again.

I don't know what else to do and I hope you can help me. Thank you very much in advance.

Hello, It's been three days since my firefox crashed and I think that I tried everything! I was trying to emit WiFi with the cmd command "netsh wlan start hostednetwork", but I couldn't make it (I don't know if it's relevant). In the end, firefox crashed and when I tried to open it again, I received an error of "Firefox is already running" and "Your profile has been lost". Then, I rebooted my laptop and I got the same messages. I uninstall and install again, I created new profile, I deleted profile.ini... but always the same errors. I have always a firefox.exe running in my task manager (even firefox is unistalled), and if I try to end it, it appears a "denegated access" message. I have even tried as an administrator but it's imposible. If it's unistalled, the process is a .tmp file located in the file /tobedeleted. I also rebooted into "safe mode" and try to delete every file of Firefox (the files in %APPDATA% and in Program files) and when I reinstalled, it worked for 2 minutes and crashed again. I don't know what else to do and I hope you can help me. Thank you very much in advance.

All Replies (4)

more options
more options

I've tried everything there, but the problem is still there.

more options

I will make a check for other alternatives and advise you asap.


What OS you are on? Windows 32bit/64bit/Mac etc.?

Kind Regards, Moin

more options

Windows 8, 64bit.

Thank you!