Firefox launches with only a black screen, absolutely nothing else; what do I do?
Issue started 10/16/14. Rebooted several times, no luck. Tried to change User Profile (firefox.exe -p) as suggested by Mozilla, but that dialogue box is all black - no options.
If I uninstall and then download Firefox, do I loose all my bookmarks? Or, can I download and replace my Firefox without first uninstalling?
Solution eye eponami
hello Joemacrae, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)
in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Tanga eyano oyo ndenge esengeli 👍 2All Replies (2)
Solution eye oponami
hello Joemacrae, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)
in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Yes - installing new Intel driver solved my problem Thanks a bunch, Phillipp!