Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Mozilla keeps crashing even in safe mode

  • 2 답장
  • 1 이 문제를 만남
  • 7 보기
  • 최종 답변자: cor-el

GebelG
GebelG
more options

Crash ID: bp-2a413da2-2e94-42a6-8a34-206c32130518 Crash ID: bp-ad731986-feb9-489b-8af5-dc5452130518


I have Windows Vista and somehow an old version of Mozilla (9.0.1). Internet Explorer does not work, so I cannot download a new version of Firefox. Mozilla is the only browser that had worked, but now it crashes constantly at startup.

Crash ID: bp-2a413da2-2e94-42a6-8a34-206c32130518 Crash ID: bp-ad731986-feb9-489b-8af5-dc5452130518 I have Windows Vista and somehow an old version of Mozilla (9.0.1). Internet Explorer does not work, so I cannot download a new version of Firefox. Mozilla is the only browser that had worked, but now it crashes constantly at startup.

모든 댓글 (2)

Andrew
Andrew
  • Moderator
more options

The crashes are from version 9. We are currently on version 21. Please go to getfirefox.com to get the latest version in order to assist you better.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

See: