Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Hi. Downloads has changed; I cannot open or download attachments. I don't get the window that asked "Open" or "Save" either.

  • 1 답장
  • 8 이 문제를 만남
  • 5 보기
  • 최종 답변자: rbillings

carrieinholland
carrieinholland
more options

When I receive an attached document (Word or OpenOffice), I click on it. I get a Norton Antivirus window that says it's clear and I click on the yellow Download button. Then nothing happens. 1. I don't get the windows that asked Open? or Save?. 2. The documents are not in the Download folder. 3. I reset the downloads to my Documents folder - nothing appears there either. 4. I search my iMac with the file names, and no results show up.

When I receive an attached document (Word or OpenOffice), I click on it. I get a Norton Antivirus window that says it's clear and I click on the yellow Download button. Then nothing happens. 1. I don't get the windows that asked Open? or Save?. 2. The documents are not in the Download folder. 3. I reset the downloads to my Documents folder - nothing appears there either. 4. I search my iMac with the file names, and no results show up.

선택된 해결법

Hi carrieinholland-

I would recommend reading this Support article on troubleshooting Opening/Download issues:

Manage file types and download actions in Firefox

Hope that helps.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (1)

rbillings
rbillings
more options

선택된 해결법

Hi carrieinholland-

I would recommend reading this Support article on troubleshooting Opening/Download issues:

Manage file types and download actions in Firefox

Hope that helps.