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Missing folders

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  • 최종 답변자: Deb Skinner

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Hi This morning when I tried to send an email I got a message there was no disk space & so couldn't save copy to sent (I have 848 GB free on HD)

I tried to copy some old sent emails to a folder I've used in the past (old sent) & TB crashed. When I restarted it, many of my subfolders were missing. They are all still showing in Local folders in profile. I deleted all msf files & restarted TB. Nothing.

How can I restore these folders? Hopefully that's possible! Thanks

Hi This morning when I tried to send an email I got a message there was no disk space & so couldn't save copy to sent (I have 848 GB free on HD) I tried to copy some old sent emails to a folder I've used in the past (old sent) & TB crashed. When I restarted it, many of my subfolders were missing. They are all still showing in Local folders in profile. I deleted all msf files & restarted TB. Nothing. How can I restore these folders? Hopefully that's possible! Thanks

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I then accessed another PC (laptop) where I also have TB loaded, with same folders (although more out of date) & discovered that not only were all my folders missing there, but most of my email addressses too.

I've been using TB for years & this is the first time that I've had a problem like this.

Compunded by the fact that I've just discovered that my profile wasn't included in my back up selection, so if I can't get the folders back, I've lost that information for ever

Thanks

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Probably not. for IMAP accounts data is largely a cache then is syncronised to the server, so anything that interrupts the connection can leave the appearance of data loss.

I suggest you try rebooting your computer without your antivirus scanning encrypted connections or email and see if you still even have problem.

도움이 되셨습니까?

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Thanks It's all most bizarre. Never had anything like this before & co-incidentally, have just installed the K-9 mail app on my phone.

I thought that once the emails were in a subfolder of local folders, i.e. not in the inbox, they were then stored locally, not via the IMAP server

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