Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

McAfee malware added several days ago

  • 2 답장
  • 0 이 문제를 만남
  • 9 보기
  • 최종 답변자: James

more options

McAfee malware has entered the firefox browser a couple of days ago claiming viruses have been detected & requires me to click on their popup to remove it. Additional warning follow and reoccur every couple of minutes. I don’t have McAfee Anti-virus software on my computer & have not installed any new software for some time. The anti-software I have works fine (Spybot & Microsoft Security Essentials) and detects no problems. The first application I initiate upon boot-up each morning is Firefox and that’s when the problem begins. It is somehow related to Firefox. I cannot find any processes in play.

I can open Chrome with no problems (however, Chrome no longer supports Windows 7. I’m using Windows 7 Pro. I tried all the free malware scanning programs suggested but nothing found.

I cannot find any link to Firefox Desktop Support as you suggested. Can you please forward this email to that support team.

Sincerely, [removed email and phone# from public support forum], Florida

McAfee malware has entered the firefox browser a couple of days ago claiming viruses have been detected & requires me to click on their popup to remove it. Additional warning follow and reoccur every couple of minutes. I don’t have McAfee Anti-virus software on my computer & have not installed any new software for some time. The anti-software I have works fine (Spybot & Microsoft Security Essentials) and detects no problems. The first application I initiate upon boot-up each morning is Firefox and that’s when the problem begins. It is somehow related to Firefox. I cannot find any processes in play. I can open Chrome with no problems (however, Chrome no longer supports Windows 7. I’m using Windows 7 Pro. I tried all the free malware scanning programs suggested but nothing found. I cannot find any link to Firefox Desktop Support as you suggested. Can you please forward this email to that support team. Sincerely, [removed email and phone# from public support forum], Florida
첨부된 스크린샷

글쓴이 James 수정일시

모든 댓글 (2)

more options

It looks like you are getting Web Push Notifications which can sometimes be fake malware alerts or fake alerts by some antivirus client like McAfee from sites you interacted with.

https://support.mozilla.org/en-US/kb/push-notifications-firefox

도움이 되셨습니까?

more options

Btw this is a Support Forum and not some form of direct ticket, chat or email system so you should not post your email and phone# in public. There is no direct support for the Firefox web browsers on desktop, iOS, and Android though there is a direct ticket system for Mozilla subscription based products like Mozilla VPN.

Also so you know, Firefox 115.15.0esr in September will be the last planned update so the EOL Windows 7, 8, 8.1 users will no longer be supported by any major web browser after. https://support.mozilla.org/en-US/kb/firefox-users-windows-7-8-and-81-moving-extended-support

글쓴이 James 수정일시

도움이 되셨습니까?

질문하기

글에 답글을 달기 위해서는 계정으로 로그인해야만 합니다. 계정이 아직 없다면 새로운 질문을 올려주세요.