Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

Facebook Messenger Video Call Crash.

  • 6 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: frichieny

more options

Whenever I try to Start or Open Camera for Video Call Firefox stops working. I don't if its because when i start a call a new Window pop ups. The Call in not dropping its just that It is not showing the video. So If Audio call only then its ok but when I start Video Call it crashes.

What I did to try yo fix: Reinstall Firefox Refresh Firefox Remove Extensions Sign out profile.

Lastly I Fresh Install my Windows OS. Then these again. Reinstall Firefox Refresh Firefox Remove Extensions Sign out profile. Installed Developer Firefox Still not working

Discord Video Call Working Edge Video Call Working I haven't tried the Messenger APP

System Windows 10.

Whenever I try to Start or Open Camera for Video Call Firefox stops working. I don't if its because when i start a call a new Window pop ups. The Call in not dropping its just that It is not showing the video. So If Audio call only then its ok but when I start Video Call it crashes. What I did to try yo fix: Reinstall Firefox Refresh Firefox Remove Extensions Sign out profile. Lastly I Fresh Install my Windows OS. Then these again. Reinstall Firefox Refresh Firefox Remove Extensions Sign out profile. Installed Developer Firefox Still not working Discord Video Call Working Edge Video Call Working I haven't tried the Messenger APP System Windows 10.
첨부된 스크린샷

모든 댓글 (6)

more options

Visit about:crashes in the address bar, submit any recent pending crash reports related to the issue and share the report IDs here.

도움이 되셨습니까?

more options

I can't find any crash report. It is seems that it is not crashing it is just stop working or very slow.

I have 16 gb ram and ryzen 5700g so maybe its not an hardware issue.

도움이 되셨습니까?

more options

I can't find any crash report. It is seems that it is not crashing it is just stop working or very slow.

도움이 되셨습니까?

more options

I tried waiting for it to work but the pop up window is unresponsive tho the audio still works fine.

the Video Call Messenger in Chrome and Edge works fine tho whenever i switch to them

글쓴이 frichieny 수정일시

도움이 되셨습니까?

more options

Install the Media Feature Pack if applicable. Also install "VP9 Video Extensions" and "AV1 Video Extension" from the Microsoft Store then reboot.

Did you try disabling hardware acceleration?

도움이 되셨습니까?

more options

Hi again :)

I can't find the add feature steps in the media feature pack. I did install the AV1 too since the vp9 is already installed.

After disabling the hardware acceleration it still doesn't work but The Main Window shows a new error its the [The "Messenger Call" is slowing down firefox]. attached a screenshot below

글쓴이 frichieny 수정일시

도움이 되셨습니까?

질문하기

글에 답글을 달기 위해서는 계정으로 로그인해야만 합니다. 계정이 아직 없다면 새로운 질문을 올려주세요.