Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

Hotmail Gone Blank

  • 12 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: zeroknight

more options

I am once again having issue with Hotmail and Firefox. It's working perfectly fine in Pale Moon, but it's gone totally blank in Firefox. It worked totally fine yesterday, but today I cannot access ANYTHING in Hotmail. Firefox says it's up to date, but usually when I start having issues with Hotmail, it's because Firefox needs to update. Please help fix this problem! All other websites work fine! Thank you!

I am once again having issue with Hotmail and Firefox. It's working perfectly fine in Pale Moon, but it's gone totally blank in Firefox. It worked totally fine yesterday, but today I cannot access ANYTHING in Hotmail. Firefox says it's up to date, but usually when I start having issues with Hotmail, it's because Firefox needs to update. Please help fix this problem! All other websites work fine! Thank you!

모든 댓글 (12)

more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like blocked content.

도움이 되셨습니까?

more options

Firefox says it's updated. That was the FIRST thing I checked, thanks. As to the other stuff, I have no idea what you mean.

도움이 되셨습니까?

more options

Also, I refuse to do the Troubleshoot Mode thing, because the last time I did that per someone's instructions in here, it messed EVERYTHING up for me in Firefox. I am NOT doing that again!

도움이 되셨습니까?

more options

Since you want go Troubleshoot Mode, post a full browser screenshot showing the issue. It works for me. see screenshots

글쓴이 jonzn4SUSE 수정일시

도움이 되셨습니까?

more options

OK, here it is.

도움이 되셨습니까?

more options

Is that a theme on your browser? Can you turn it off and see if it helps.

도움이 되셨습니까?

more options

Which theme is that. This is why we want you to run Troubleshoot Mode.

도움이 되셨습니까?

more options

The theme has nothing to do with anything. Hotmail was running FINE yesterday.

도움이 되셨습니까?

more options

Suddenly today it's not.

도움이 되셨습니까?

more options

Which is why you need to run Troubleshoot Mode, but you don't want to do that. So Jones out....

도움이 되셨습니까?

more options

jonzn4SUSE said

Which is why you need to run Troubleshoot Mode, but you don't want to do that. So Jones out....

You're right, because the last time I did, it ruined my computer.

도움이 되셨습니까?

more options

When you restart in Troubleshoot Mode, make sure you don't click the "Refresh Firefox" button and you should be fine.

Alternatively, try disabling all your extensions.

도움이 되셨습니까?

질문하기

글에 답글을 달기 위해서는 계정으로 로그인해야만 합니다. 계정이 아직 없다면 새로운 질문을 올려주세요.