Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

Which extension is causing a problem

  • 3 답장
  • 0 이 문제를 만남
  • 8 보기
  • 최종 답변자: cor-el

more options

I used safe mode to find out if an extension was causing a problem. In safe mode there was no problem. I searched for the extension that is causing it. I went into 'troubleshoot information" for the list of installed extensions but there was no way to disable or remove any of them to find the cause. (The list of extensions in the settings menu showed only one extension and 2 pre-intalled plug ins)

I used safe mode to find out if an extension was causing a problem. In safe mode there was no problem. I searched for the extension that is causing it. I went into 'troubleshoot information" for the list of installed extensions but there was no way to disable or remove any of them to find the cause. (The list of extensions in the settings menu showed only one extension and 2 pre-intalled plug ins)

모든 댓글 (3)

more options

Can you give more detail on what problems you have as Troubleshoot Mode does more than disabling extensions ?

The System Details only show the default built-in search engines and one disabled normal extension, so an extension doesn't look like a porblem.

more options

With safe mode on, the video problem (black screen with Facebook videos) goes away. But using safe mode every time I want to go to Facebook is, so far, the only way to proceed. There must be another way. And I don't have this problem with either Chrome or Edge.

글쓴이 susbb 수정일시

more options

You can try to disable hardware acceleration in Firefox.

Close and restart Firefox after modifying the setting to make changes effective.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.