Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Firefox and Chrome open and close almost immediately on brand new computer (Windows 11)

  • 1 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: matderoubaix

matderoubaix
matderoubaix
more options

As said in the title, both Firefox, Firefox DE and Chrome will open and crash/close instantly on my new Lenovo Legion PC with Windows 11 installed on it. Only Edge works, and so far I've tried a lot of solutions : -Restart PC -Uninstall, delete files and fresh install both programs -The MSCONFIG thing and unchecking start programs -Every update Windows update recommended me -Entire new windows install, without any linking with my previous pc (which had the same problem two times already, both fixed by returning to a previous version of windows)

I believed it was a ram problem with my previous pc because it was old, but this one is completely new and has the same problem, while there's nothing except my microsoft account that is common to both PCs

I'm completely lost, help me please (writing this on another PC)

As said in the title, both Firefox, Firefox DE and Chrome will open and crash/close instantly on my new Lenovo Legion PC with Windows 11 installed on it. Only Edge works, and so far I've tried a lot of solutions : -Restart PC -Uninstall, delete files and fresh install both programs -The MSCONFIG thing and unchecking start programs -Every update Windows update recommended me -Entire new windows install, without any linking with my previous pc (which had the same problem two times already, both fixed by returning to a previous version of windows) I believed it was a ram problem with my previous pc because it was old, but this one is completely new and has the same problem, while there's nothing except my microsoft account that is common to both PCs I'm completely lost, help me please (writing this on another PC)

선택된 해결법

To anyone that lands in this thread : I found the problem ! There is actually a setting when you belong to a microsoft family that is checked by default and that doesn't allow you to open ANY other browser than Edge. https://account.microsoft.com/family/settings/content-restrictions/ Here, if you look it up on the "family parent" microsoft account, you can uncheck it and then you need to restart your computer and you'll be able to open another browser.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (1)

matderoubaix
matderoubaix 질문자
more options

선택된 해결법

To anyone that lands in this thread : I found the problem ! There is actually a setting when you belong to a microsoft family that is checked by default and that doesn't allow you to open ANY other browser than Edge. https://account.microsoft.com/family/settings/content-restrictions/ Here, if you look it up on the "family parent" microsoft account, you can uncheck it and then you need to restart your computer and you'll be able to open another browser.