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An error message keeps appearing on Thunderbird "an error message appears which says connection to server timed out", why is this happening?

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  • 최종 답변자: christ1

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● Problems with Thunderbird.

● Problem is not consistent and does not occur all the time.

● There are no internet issues

● Almost like its resetting

● Can respond to email

● Deletes some of the email

● Always with thunderbird, and occurred three times this morning (mon day 23rd of july)

● Error occurs when they try to reply to an email, times out and struggles to save or send email.


Process of the problem is:

● When error takes place an error message appears which says connection to server timed out

● Next, the following message occurs saying that it is sending secure login information.

● It will then come up with a popup message which asks to confirm whether they want to retry as the message had a problem being saved to the sent folder. If they click OK everything is closed down.

● Sometimes this leads to blank messages being sent to the client.

● Finally a message will appear asking them to compact all local and offline folders to save disk space.

Also there is no record of the sent email in the sent folder

● Problems with Thunderbird. ● Problem is not consistent and does not occur all the time. ● There are no internet issues ● Almost like its resetting ● Can respond to email ● Deletes some of the email ● Always with thunderbird, and occurred three times this morning (mon day 23rd of july) ● Error occurs when they try to reply to an email, times out and struggles to save or send email. Process of the problem is: ● When error takes place an error message appears which says connection to server timed out ● Next, the following message occurs saying that it is sending secure login information. ● It will then come up with a popup message which asks to confirm whether they want to retry as the message had a problem being saved to the sent folder. If they click OK everything is closed down. ● Sometimes this leads to blank messages being sent to the client. ● Finally a message will appear asking them to compact all local and offline folders to save disk space. Also there is no record of the sent email in the sent folder
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How soon will I be able to get this looked into?

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Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?