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message not loading when forwarding or using CmdE (edit as new)

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  • 최종 답변자: Steve

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This just started happening today - Weds 4th. Went to forward and email and the text (and images) from the email I wish to forward do not appear. (only my BCC copy address which is default from the account set-up) appears PLUS I cannot enter a recipients email. BUT When I go to close the window I am asked if I wish to save the message, at which point the text+images from the message I wish to forward do appear BUT even when I save and re-open the message I still cannot add a recipient. Tbird 52.7.0 on Mac Pro running El Capitan. Has been on this OS for some time - problem only just started.

This just started happening today - Weds 4th. Went to forward and email and the text (and images) from the email I wish to forward do not appear. (only my BCC copy address which is default from the account set-up) appears PLUS I cannot enter a recipients email. BUT When I go to close the window I am asked if I wish to save the message, at which point the text+images from the message I wish to forward do appear BUT even when I save and re-open the message I still cannot add a recipient. Tbird 52.7.0 on Mac Pro running El Capitan. Has been on this OS for some time - problem only just started.

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Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

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Hi Matt Thank you Opening with "Add-ons" disabled works...

In as much as I can now: reply to/forward/edit as new - any email. I had not noticed before -as I had not tried to create one- the problem exists with trying to send a new email from Scratch! BUT from what I can make out I do/did not have any Add-ons enabled. Put it this way: There are none that I can re-enable when I restart with add-ons disabled! Have you any other suggestions Thanks StP

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Start in safe mode (hold Option when you launch TB), then check 'Reset toolbars and controls' and click 'Make changes and restart'. Any difference?

http://kb.mozillazine.org/Safe_mode#Safe_Mode_options

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That worked Brilliant Thank you