Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Unexpected re-installation deleted all local folders

  • 3 답장
  • 5 이 문제를 만남
  • 2 보기
  • 최종 답변자: Matt

more options

For whatever reason Thunderbird closed and it was impossible to open the e-mail program again. After restarting the computer I received a totally new and blank Thunderbird, without any accounts configured. I also lost all my local folders. I want to restore the original settings (e-mail accounts and local folders); how do I do that? I work on Windows 10 and have been using Thunderbird for years without problems.

For whatever reason Thunderbird closed and it was impossible to open the e-mail program again. After restarting the computer I received a totally new and blank Thunderbird, without any accounts configured. I also lost all my local folders. I want to restore the original settings (e-mail accounts and local folders); how do I do that? I work on Windows 10 and have been using Thunderbird for years without problems.

선택된 해결법

No the profiles.ini file that points to the profile was damaged, probably by a system crash when it was being updated.

anything that you have done that did not correct the location of the actual profile is likely to come back and bite you when you try and move to a new computer.

This article cover how to use the profile manager to create a new profile, using the old location and restore things. I hope you did something very similar. http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (3)

more options

Have you done a hard disk check recently? That sounds like a rather drastic loss of data has happened. Both the program and its profile…

more options

Zenos said

Have you done a hard disk check recently? That sounds like a rather drastic loss of data has happened. Both the program and its profile…

I was able to retrieve the local folders, they were still on the harddisk, but the newly installed Thunderbird was using new (not the existing) paths. Manually I was able to redirect the new Thunderbird to the old paths. Nevertheless, I was not able to identify why Thunderbird was re-installed and created new paths, overlooking the old local folders. I also was not able to repair the paths in a way that everything (all e-mailaccounts, all agendas, tasks, local folders) was restored in full. So I have the local folders, it is not a harddisk problem, the problem is that for whatever reason Thunderbird re-installed itself and started from scratch.

글쓴이 eduardstomp 수정일시

more options

선택된 해결법

No the profiles.ini file that points to the profile was damaged, probably by a system crash when it was being updated.

anything that you have done that did not correct the location of the actual profile is likely to come back and bite you when you try and move to a new computer.

This article cover how to use the profile manager to create a new profile, using the old location and restore things. I hope you did something very similar. http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird