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Keeps saying "Adobe Flash required" but I have the latest version.

T44hunter
T44hunter
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Using Firefox 39.0, Adobe Flash Player 18.0.0.209, keeps saying "Adobe Flash required In order to stream Prime music you need to install the latest version." I have downloaded it many times, some results. I have tested at Adobe Flash it is fine. Please help me!

Tiffany

Using Firefox 39.0, Adobe Flash Player 18.0.0.209, keeps saying "Adobe Flash required In order to stream Prime music you need to install the latest version." I have downloaded it many times, some results. I have tested at Adobe Flash it is fine. Please help me! Tiffany

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the-edmeister
the-edmeister
  • Moderator
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Your system details shows two Flash plugins. That may confuse some websites.

Flash Shockwave Flash 18.0 r0

Try a clean install for Flash.

First, grab the Adobe uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then download the latest Flash Plugin version from here: Select the Windows > Plugin-based browsers - the EXE version. https://www.adobe.com/products/flashplayer/distribution3.html Flash Player 18.0.0.209 is the newest, released yesterday.

Run the Flash uninstaller program, then reboot your PC. Then install the Plugin version of Flash. So you'll have a clean installation of Flash for Firefox.