Thunderbird Community Forum

I used to be a Thunderbird user, and donated every year. I stopped last year because GoDaddy updated their email servers, and my Thunderbird stopped being able to log in. I called GoDaddy support (~ Nov 2023) about it, and while they had a year or so earlier been able to help me with Thunderbird login, at the time (~ Nov 2023) they no longer had anyone who understood Thunderbird very well.

Since then I have only accessed GoDaddy email via my Firefox browser. However, I want to get back to using Thunderbird.

I want to work with someone from Thunderbird interactively over the phone to achieve a successful login and integration with the GoDaddy email server using my Thunderbird application.

I am running Windows 10 on a DELL laptop. GoDaddy email server is Microsoft 365.

I am fairly technically competent, and so I can be quick on the phone to verify all is working well. If successful, I will send a donation to Thunderbird within 24 hours.

Please respond personally. Automated responses are generally fairly irritating, because they often don't answer the issues I am having. You know what I mean.

Looking forward to hearing from you. Please send a phone number that I can call. Or you can text me or reach me at 510-813-6245.

Thanks much,

Scott

...which was connecting fine previously. Apparently many people are having the same problem. Thunderbird finds the settings when creating account, but they do not work. Attached is a capture of the settings I found online, but these don't work either. A lot of email providers require you to allow third-party access on the email account itself, but I couldn't find a setting for this in mail.com.

So yesterday everything was working fine, today Thunderbird is dead.

I run my own mail server. It's using a self signed certificate which never was a problem before - and I'm not sure it's the source of the problem now. When I click the "Get Messages" button, nothing happens. I'm not getting an error pop-up, nor an error message in the status bar at the bottom. Nothing happens. However, if I look in my mail server's log file, I see this appear:

2024-08-04T17:47:14.983935+02:00 enterprise dovecot: pop3-login: Disconnected: Connection closed (no auth attempts in 0 secs): user=<>, rip=<my ip address>, lip=<server's ip address>, TLS, session=<7SV7ed0eXTTVSYV6>

It doesn't matter if I try to retrieve mail through POP or IMAP. The exact same thing happens. It's not the mail server. I have another mail client and it is able to retrieve my mails just fine.

I deleted the account's passwords. Didn't help. I removed the Certificates. Didn't help.

So what's going on here?

Windows 11. Thunderbird was working fine and suddenly stopped downloading messages from yahoo.com. They are in my Yahoo mail account but Thunderbird says "processing" and sometimes "no new messages." I can send messages just fine.

128.0.1esr (64-bit) Release notes This has just installed and after 20 YEARS - it has stopped working, I cannot send or receive mail. Using Mac Sonoma 14.5 Collecting mail via elyan2.merula.net My inbox is stuck with the update message, that i cannot delete, mark as read or anything else. Rebooted a number of times .

Help, any idea what I can do ?

I have T-bird installed on my AIO & laptop, and it's my email app of choice for many years. However, this latest bug is troubling, but it is only showing wrong on my HP AIO. Both my HP laptop T-bird and MSOutlook email views show correctly. I recall a recent update on my AIO, so that may have been a factor.

What is wrong is that the AIO T-bird is giving the same "Correspondent" name, "Phil Ross" to all similar emails going back several weeks. Note that in the Bad email attachment view. Note in the "Correct labeling" attachment snipped from Outlook, that's the way it should look. Again, T-bird on my laptop is also continuing to show the correct labeling. (I don't recall it being updated like the AIO.)

That leads me to think the update may have been a factor.

Any help is appreciated.

I'm running on windows 10. Evidently, Thunderbird updated itself last night and today my entire configuration is trashed. I'm going to have to re-set everything back up from scratch. Not Good and I'm not happy

Hi there,

I have Thunderbird on my laptop and map in to that three email accounts. One outlook and two plusnet.

On Wed 31st July this week when I did my daily look EVERYTHING for just one plusnet account has totally deleted. The shell of the email account is still present in the left hand pane, but no content at all. Nothing. All emails and folders and not in trash or anywhere. New emails are still coming in from that point.

On the plusnet online webmail portal they are also gone too.

The other two accounts are totally fine (including the other plusnet account).

I'm totally at a loss as to what happened. It was a totally normal day. I hope you can offer some insight. Thank you for your time. Neil

i have been noticing that some of my subfolders and their labels disappear. The still exist on the source (xfinity .com) but even after syncing they do not come back. If i change the name of the folder in the source and sync then the new folder shows up. Thi occurs under my main email folder not the local folders..

Hi All, I'm using Thunderbird to manage Apple and Outlook emails. When I logged in this morning all my folders under the apple ID have disappeared. They still exist in webmail but not in the program. Cant work how to fix this. Any help would be greatly appreciated. Thanks Andrew

Is there a way to create an Event / Task in Thunderbird Calendar so that it is in a box which I can assign a color to for each event (T-Bird.jpg). I have attached a screen shot of what I would like to do vs how Thunderbird looks now. (T-Bird 1. jpg.

Today while using the email got message to compact folder so i did and left it, after 30 min came back with a message that TB crashed, reopened it and found that i can see the emails subject but they don't open. Searched the form and tried the repair option but after it finished it deleted all the emails from 2018 till now and i can see the emails of 2017 only (the first year of usage) -i tried deleting the .msd file but didn't help

-Created new profile and copied the inbox folder to it but still can see old emails only.

-- i sent a test email from my mobile to my email and it received it but the emails on the server that was downloaded before the crash are not downloaded again - i did search on email address that iam sure that we communicated recently only and i could see all the emails in the search but when i try to open it its empty

Hi,

For some reason all my mesages- both incoming and sent- are only being shown as plain text- all HTML funcionality and formating is lost. I have searched the settings, tried troubleshooting mode, emptied the cache, repaired the folders and scoured the forums to no avail. I am using version 128.0.1esr (64-bit) - which I believe was recently updated.

Any help would be greatly appreciated.

First off you should warn that this version changes your profile, so there is no going back. I installed it and have lost ALL of my accounts and had to start from scratch. It took me back to the beginning. I hate the interface, too cluttered, to busy and generally sucks. I am thinking of dumping thunderbird at many, many years of using it.

Hi, I am having issue with an outlook account that will constantly say it has failed to connect. I will hit retry and be re-prompted several times and then eventually it will be fine. Any help would be appreciated.

Hi, I am writing on behalf of an elderly user who sometimes closes Thunderbird windows when making their way to other Thunderbird windows or Tabs which are open. This sometimes leads to the situation where, in the Windows taskbar, there is no blue Thunderbird icon visible, but there are Thunderbird Write icons visible (the black-coloured fat pencil icon). The problem is that the "Launched" or "Home" icon can vanish from the Taskbar even when the Thunderbird program is open, such as for writing an email.

This person's workflow requires the blue icon to be stable - it should never disappear from the Taskbar, even if certain Thunderbird windows are closed. I have tried explaining the logic and what to do, but after decades of using "forever stable" email software and their permanent "stable Home icons are always to be found in the Taskbar" I am unable to change the users' expectations about usability.(I am providing family IT support for my elderly parents and others.)

I would like to implement a script or install an add-in which ensures that the blue Thunderbird "Launched" or "Home" icon is permanently welded to the Taskbar, like a limpet, in all circumstances.

This "Sticky blue Home Thunderbird icon in the Taskbar" would be an acceptable usability outcome even if it means computer performance is degraded by allowing users to open multiple instances of Thunderbird.

Put plainly, they want it more and if performance is the price to pay, they will accept that price.

Is any such script available? Is there a switch in the coding I can change to enable stickiness? Is there an Add-In which can achieve this outcome? Is there any other path to the desired solution?

Thank you for your time considering this and solutions.