Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox cannot find the internet. Chrome and AOL find the internet just fine. Firefox just updated when this started. What is the issue?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

bksmith81
bksmith81
more options

firefox version19.0.2. I tried uninstalling and re-installing. still can not access the internet. does not matter what web page I try to load.

Prior to the update this evening, and me downloading and re-installing, firefox worked fine. Chrome, Internet Explorer and AOL all work fine.

firefox version19.0.2. I tried uninstalling and re-installing. still can not access the internet. does not matter what web page I try to load. Prior to the update this evening, and me downloading and re-installing, firefox worked fine. Chrome, Internet Explorer and AOL all work fine.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: