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Unable to access Google since update to 13.0.1

  • 3 replies
  • 10 have this problem
  • 1 view
  • Last reply by philipp

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Since the update yesterday I can no longer use the google sites. I've cleared my cookies and cache. Below is a line of the text that appears when I go there. There are hundreds of similar lines on the page.

�??��y۶��>���8bMˢ?/Rh?gO�6I�4�?p?mJ�Iʲ�軿?,$@R^���޽qKa???�`0?��n�䗉ך����?~[a�M3'N^tXbky���H?>�y?w��'���~������X3?

Since the update yesterday I can no longer use the google sites. I've cleared my cookies and cache. Below is a line of the text that appears when I go there. There are hundreds of similar lines on the page. ���y۶��>���8bMˢ/Rh?gO�6I�4�?pmJ�Iʲ�軿,$@R^���޽qKa �`0��n�䗉ך����~[a�M3'N^tXbky���H>�yw��'���~������X3

Modified by solidsarcasm

Chosen solution

helo solidsarcasm, please enter about:config into the location bar, search for the preference named network.http.accept-encoding & right click and reset that to its default value...

Read this answer in context 👍 3

All Replies (3)

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Chosen Solution

helo solidsarcasm, please enter about:config into the location bar, search for the preference named network.http.accept-encoding & right click and reset that to its default value...

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Worked perfectly. Thank you.

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you're welcome :-)