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when I press the little house top right corner (mozilla firefox start page) it says the url is not valid and can not be loaded

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  • 1 has this problem
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  • Last reply by cor-el

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when I press the little house top right corner (mozilla firefox start page) it says the url is not valid and can not be loaded

when I press the little house top right corner (mozilla firefox start page) it says the url is not valid and can not be loaded

Modified by NoahSUMO

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Really not familiar with that but can you post back here with the URL, thanks.

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That issue can be caused by a corrupted or incomplete Visual C++ installation (multiple versions can be installed side-by-side; SxS) that is missing some runtime components (Redistributable Package) that Firefox depends on (problem with an embedded manifest file that specifies a specific runtime version).

You need to install the missing components (e.g. VisualC++ 2005 Redistrbutable).


  • bug 713167 - Microsoft.VC80.CRT SideBySide errors, browsercomps.dll

(please do not comment in bug reports)