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I cannot hear the person I video chat with but they hear me.

  • 2 replies
  • 4 have this problem
  • 8 views
  • Last reply by maryjowilde

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I have checked my settings--video/audio and they are in working order. This problem: I can see person I video chat but cannot hear them while they can both see and hear me--has occurred within the last few weeks. When I try and use another browser (Safari) I can hear the person but I cannot see them while they can both see and hear me.

I have checked my settings--video/audio and they are in working order. This problem: I can see person I video chat but cannot hear them while they can both see and hear me--has occurred within the last few weeks. When I try and use another browser (Safari) I can hear the person but I cannot see them while they can both see and hear me.

All Replies (2)

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is this google chat?

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Yes, Google video chat