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My shutdown screen freezes when I shut down my PC

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  • Last reply by TXGuy

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My PC hangs on the shutdown screen. Everything happens OK until something saving your settings and then when it says windows is shutting down that is the time when it just freezes and i have to turn it off manually by pressing the main button from the CPU. Please help me solve this problem.

This happened

A few times a week

My PC hangs on the shutdown screen. Everything happens OK until something saving your settings and then when it says windows is shutting down that is the time when it just freezes and i have to turn it off manually by pressing the main button from the CPU. Please help me solve this problem. == This happened == A few times a week

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You did not indicate a reason why you think that is a problem caused by Firefox.


Other Issues: ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~

Update Java: your ver. 1.6.0.17; current ver. 1.6.0.20 (important security update 04-15-2010) (Firefox 3.6 and above requires Java 1.6.0.10 and above; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 ) (Windows users: Do the manual update; very easy.) Check your version here: http://www.mozilla.com/en-US/plugincheck/ See: Updating Java Do the update with Firefox closed.