Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Primary Password

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

I keep getting a rectangle popping up asking for my PRIMARY PASSWORD--Mozilla Firefox Please Enter Primary Password Sign In Cancel

I've tried every password I know & none work. So I changed my Firefox password (primary?? I don't know)

The rectangle continues to pop-up. To get rid of it I hit Cancel a couple of times.

I can access my Firefox Account But this rectangle is totally annoying.

What can I do? I need help. HELP!

I keep getting a rectangle popping up asking for my PRIMARY PASSWORD--Mozilla Firefox Please Enter Primary Password Sign In Cancel I've tried every password I know & none work. So I changed my Firefox password (primary?? I don't know) The rectangle continues to pop-up. To get rid of it I hit Cancel a couple of times. I can access my Firefox Account But this rectangle is totally annoying. What can I do? I need help. HELP!

All Replies (1)

more options

See:

Using Sync is a possible reason to ask for the Primary Password at startup. This is because the credentials to login to the Sync account are stored in the Password Manager and you need to enter the Primary Password to unlock the passwords and connect/login to the Sync account.