Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My primary email doesn't exists.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

Hello. My name is Brian. I have since recently deleted an email address that is connected to my Firefox account. I can not verify that email address to changing it to a current, existing email address to update my Firefox profile. What do I need to do?


Thank you for taking the time to answer my question.

Have a wonderful Merry Christmas and a Happy New Year.

In best regards, Brian

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Hello. My name is Brian. I have since recently deleted an email address that is connected to my Firefox account. I can not verify that email address to changing it to a current, existing email address to update my Firefox profile. What do I need to do? Thank you for taking the time to answer my question. Have a wonderful Merry Christmas and a Happy New Year. In best regards, Brian ''[Personal information removed by moderator. Please read [[Mozilla Support rules and guidelines]], thanks.]''

Modified by Chris Ilias

All Replies (1)

more options

You will have to create a new account with an email that is not yet used as primary or secondary email address.