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Firefox App

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

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Every time I shut down my computer, Firefox needs to download all over again when I power up my computer. I need to sign in and start the sync all over again. After I customize my bookmarks on Firefox, these do not remain stable once I power up the computer and open up the Firefox App again. It always seems like it's downloading the app for the first time. Syncing is a mess. Is there any way I can keep this application stable even after I shut off and power up the computer again?

Every time I shut down my computer, Firefox needs to download all over again when I power up my computer. I need to sign in and start the sync all over again. After I customize my bookmarks on Firefox, these do not remain stable once I power up the computer and open up the Firefox App again. It always seems like it's downloading the app for the first time. Syncing is a mess. Is there any way I can keep this application stable even after I shut off and power up the computer again?

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Macs: Make sure you install Firefox properly and that you do not run Firefox from within the DMG (Disk Images) file. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac