Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Not all subscribed folders/sub folders show up

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by Toad-Hall

imaxmed
imaxmed
more options

I have subscribed to all folders & sub folders under "Manage folder subscriptions" but after I click "OK" the folders I tried to subscribe to aren't showing up. I've tried to quit TB, I deleted the account and added it back in. Nothing seems to work. Some folders/sub folders show up, but not all and nothing happens when I try to add back in.

I have subscribed to all folders & sub folders under "Manage folder subscriptions" but after I click "OK" the folders I tried to subscribe to aren't showing up. I've tried to quit TB, I deleted the account and added it back in. Nothing seems to work. Some folders/sub folders show up, but not all and nothing happens when I try to add back in.

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

The usual method:

  • Right click on imap mail account name in Folder Pane and select 'Subscribe'
  • click on 'Refresh'
  • Select/highlight folders
  • click on 'Subscribe'
  • click on 'OK'

Make sure you have this selected: 'Menu icon' > 'Folders' > 'All'

If still not working:

  • Right click on imap mail account name in Folder Pane and select 'Settings'
  • Select 'Server Settings'
  • click on 'Advanced..' button
  • uncheck 'Show only subscribed folders'
  • click on 'OK'
  • click on 'OK'
Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Another thought: Do you have to enable something like 'Show in IMAP' for folders in webmail settings, as you do with e.g. gmail? Please confirm - in webmail account you can see those missing folders and they are set to 'show in imap'.