Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Twice now i've installed, used Firefox-then it disappears from my iMac. What is happening?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by James

more options

I downloaded Firefox, used it to access internet, synced it and about 24 hrs later that it was no where to be found on my iMac. I downloaded it again, used it and about 2 days later i've found it gone. I have not downloaded it again. What is happening here?

I downloaded Firefox, used it to access internet, synced it and about 24 hrs later that it was no where to be found on my iMac. I downloaded it again, used it and about 2 days later i've found it gone. I have not downloaded it again. What is happening here?

All Replies (2)

more options

HI please just for caution scan with : https://www.malwarebytes.com/mac/

Where are you downloading it from please ?

Have you tried from here : https://www.mozilla.org/firefox/all/

Please be aware this is going around for a MAC https://www.howtogeek.com/fyi/how-to-remove-mshelper-the-latest-mac-malware/

more options

https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Two possibilities. Either you did not install Firefox properly or you have a software or such that reverts your system to an earlier state.