Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird loads but does not display program

  • 2 replies
  • 3 have this problem
  • 6 views
  • Last reply by ruffy

ruffy
ruffy
more options

After working for 2 years without fault and with making no changes to my computer. suddenly when I double click the the Mozilla Thunderbird icon, the pointer goes to the hour glass display, then after a few seconds it returns to the pointer, then nothing, the display remains the same and no email program is shown.

(The most recent change was when I went from ADSL to NBN the day before, but after that change Thunderbird was working fine for a day.)

I can do this multiple times, with the same result, yet when I check the processes in Task Master, it shows that Thunderbird exe has been activated and running on each occasion.

I tried a re install, but I got the message that "Thunderbird was running and needed closing" yet no sign of it running anywhere.

I have re booted, then installed the latest download, but still the same result.

After working for 2 years without fault and with making no changes to my computer. suddenly when I double click the the Mozilla Thunderbird icon, the pointer goes to the hour glass display, then after a few seconds it returns to the pointer, then nothing, the display remains the same and no email program is shown. (The most recent change was when I went from ADSL to NBN the day before, but after that change Thunderbird was working fine for a day.) I can do this multiple times, with the same result, yet when I check the processes in Task Master, it shows that Thunderbird exe has been activated and running on each occasion. I tried a re install, but I got the message that "Thunderbird was running and needed closing" yet no sign of it running anywhere. I have re booted, then installed the latest download, but still the same result.

All Replies (2)

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator
more options

Addons often cause such problems after a big update. To see if an addon caused your problem you will want to start Thunderbird in safe mode - https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

Please post your results.

ruffy
ruffy Question owner
more options

Thanks, I tried that and got the same results.

From the Windows Start Icon, Chose "Run" thunderbird -safe-mode"

Then I got the hour glass for a few seconds, then it disappeared, and the desktop still was displaying.

I went to Windows Task Master that showed the program was not running, but in the processes it showed that the thunderbird exe had been launched wnen the Run command was given.