Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I change a masterpassword entered by someone who didn't realise I would be coming back

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by cor-el

more options

I have been diagnosed with first stage dementia my son created the password and I can not remember it and he is not about for a few months

I have been diagnosed with first stage dementia my son created the password and I can not remember it and he is not about for a few months

Chosen solution

You can only access the passwords that are stored in the Password Manager when you enter the correct master password because this password is used to encrypt the password and only this MP can decrypt the passwords.

You will have to find a way to contact your son and ask him for the new master password to be able to access the passwords

Note that all stored passwords will be lost if you would reset the master password.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

You can only access the passwords that are stored in the Password Manager when you enter the correct master password because this password is used to encrypt the password and only this MP can decrypt the passwords.

You will have to find a way to contact your son and ask him for the new master password to be able to access the passwords

Note that all stored passwords will be lost if you would reset the master password.