Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

miscellaneous text in Forwards, Replys and Printing email.

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by innet57

innet57
innet57
more options

Suddenly in the last few days when I either Print, Reply or Forward a message I get a whole lot of text appearing at the top of the message - it contains all sorts of technical details which go on for almost an A4 page length. I can delete the text. but not the table that contains it - which means that whoever receives it is looking at a blank page unless they scroll well below the bottom of the first screen. It does not contain the details you would normally see at the top of a Forwarded or Replied message.

Unless I seek a Print Preview I don't realise this information is there until it prints. I don't believe I have changed any settings recently to cause this and I've gone through everything I can think of to no avail. See attached Screen Shot - this is only around half the total text that appears.

I'm running Windows 10 on a 64bit i7 Dell XPS8700 and using Thunderbird 45.2.0. Can anyone help me with this issue?

Suddenly in the last few days when I either Print, Reply or Forward a message I get a whole lot of text appearing at the top of the message - it contains all sorts of technical details which go on for almost an A4 page length. I can delete the text. but not the table that contains it - which means that whoever receives it is looking at a blank page unless they scroll well below the bottom of the first screen. It does not contain the details you would normally see at the top of a Forwarded or Replied message. Unless I seek a Print Preview I don't realise this information is there until it prints. I don't believe I have changed any settings recently to cause this and I've gone through everything I can think of to no avail. See attached Screen Shot - this is only around half the total text that appears. I'm running Windows 10 on a 64bit i7 Dell XPS8700 and using Thunderbird 45.2.0. Can anyone help me with this issue?
Attached screenshots

Chosen solution

Go the the View Menu and set Headers to Normal instead of All.

Read this answer in context 👍 6

All Replies (2)

user01229325
user01229325
more options

Chosen Solution

Go the the View Menu and set Headers to Normal instead of All.

innet57
innet57 Question owner
more options

I don't believe it was that easy! Thank you very much - I was ripping my hair out. I should have asked for support much earlier.

Thank you again. I am indebted.

Wayne