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Software Security Device password required to enter E-mail

  • 1 reply
  • 8 have this problem
  • 5 views
  • Last reply by christ1

morrie40
morrie40
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I have 2 separate computers.One works fine with Thunderbird E-Mail,and Firefox. The other one keeps coming up with a Password Required blue square. Inside the square it states: Please enter the master password for the Software Security Device. Then a OK square and a Cancel Square. This blocks me getting my e-mail on this computer.

I can't find a fix for this.

I haven't tried to uninstall Thunderbird and start over yet.

Thanks for your help,

Morrie

I have 2 separate computers.One works fine with Thunderbird E-Mail,and Firefox. The other one keeps coming up with a Password Required blue square. Inside the square it states: Please enter the master password for the Software Security Device. Then a OK square and a Cancel Square. This blocks me getting my e-mail on this computer. I can't find a fix for this. I haven't tried to uninstall Thunderbird and start over yet. Thanks for your help, Morrie

Chosen solution

The master password protects any account passwords you told Thunderbird to remember. Since you're getting the master password prompt, you evidently set a master password at some point. More information in this article. http://kb.mozillazine.org/Master_password

It is possible to reset the master password, which would also erase your account passwords.

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christ1
christ1
  • Top 25 Contributor
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Chosen Solution

The master password protects any account passwords you told Thunderbird to remember. Since you're getting the master password prompt, you evidently set a master password at some point. More information in this article. http://kb.mozillazine.org/Master_password

It is possible to reset the master password, which would also erase your account passwords.