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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 15 views
  • Last reply by FredMcD

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adobe flash player 17.npapi fails to load and had been closed. Uninstalled and re-installed flash player, same results. Turned off al plugins except adobe, no change.

"adobe flash player 17.ro has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
adobe flash player 17.npapi fails to load and had been closed. Uninstalled and re-installed flash player, same results. Turned off al plugins except adobe, no change. "adobe flash player 17.ro has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

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If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: