Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My g mail is so messed up, I don't know where to begin. I get a white circle that spins ans spins every time I click and it's "not responding"

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by Wayne Mery

robynwilliamsmom
robynwilliamsmom
more options

I can't delete mail, I get the circle that spins and spins, and the screen goes white. I probably can't correspond by e mail for any answers. Occasionally I can get to high light mail in blue, but then it spins again for 5 minutes, not responding comes up and it starts the spin all over again.

edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)

I can't delete mail, I get the circle that spins and spins, and the screen goes white. I probably can't correspond by e mail for any answers. Occasionally I can get to high light mail in blue, but then it spins again for 5 minutes, not responding comes up and it starts the spin all over again. <sub>edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)</sub>

Modified by philipp

All Replies (1)

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator
more options

Robyn,

Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away? Please post to let us know