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I updated to the newest version of FIREFOX and now my NETFLIX won't play, YOUTUBE videos will not play. I was one of the people that donated to you this year.

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  • Last reply by philipp

Solh
Solh
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I updated to the newest version of FIREFOX and now my NETFLIX won't play, YOUTUBE videos will not play. I was one of the people that donated to you this year, this is not working out very well for me. Why is this happening and how are you guys solving this?

I updated to the newest version of FIREFOX and now my NETFLIX won't play, YOUTUBE videos will not play. I was one of the people that donated to you this year, this is not working out very well for me. Why is this happening and how are you guys solving this?

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philipp
philipp
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hello Solh, this is not a general issue - can you describe in a little bit more detail what happens if you try to play content on netflix/youtube (are there any error messages?, just blank screens where the video is supposed to run?)

in addition could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...