Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

update

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by philipp

ginimon
ginimon
more options

I was told that I have a previous version of your browser so I did the update and now I have nothing. I uninstalled and reinstalled twice and get a black box that says"close Firefox" but no way to get it to close. No button to click, just a little black box. Please help me. Gini

I was told that I have a previous version of your browser so I did the update and now I have nothing. I uninstalled and reinstalled twice and get a black box that says"close Firefox" but no way to get it to close. No button to click, just a little black box. Please help me. Gini

Chosen solution

hello Gini, did you have the problem on a pc? if so please update to Firefox 33.0.1 from here: https://www.mozilla.org/firefox/all/

Read this answer in context 👍 0

All Replies (1)

philipp
philipp
  • Moderator
more options

Chosen Solution

hello Gini, did you have the problem on a pc? if so please update to Firefox 33.0.1 from here: https://www.mozilla.org/firefox/all/