Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Every search I search the results are in Chinese/Japanese (Charaters). Why?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

Rjpel
Rjpel
more options

When I search an item it comes up in Asian Characters instead of English, I have reset my computer and deleted and reinstalled Firefox but it still happening. Can you fix it?

When I search an item it comes up in Asian Characters instead of English, I have reset my computer and deleted and reinstalled Firefox but it still happening. Can you fix it?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the connection settings.

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

You can check for corrupted and duplicate fonts and other font issues: