Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I get Firefox Sync to work?

more options

I have followed the Firefox Sync instructions a number of times. I want to copy the data from my old laptop onto my new. The new laptop just sits there and does nothing when I enter the generated code into my old laptop. When looking around for help, I found this:

https://support.mozilla.org/en-US/kb/how-do-i-manage-my-firefox-sync-account?redirectlocale=en-US&redirectslug=where-can-i-find-my-firefox-sync-key#w_where-can-i-find-my-recovery-key

There is no "Manage Account" button on the "Sync" tab of the Options dialog (Firefox 25.0.1 on both machines - updating now).

I have followed the Firefox Sync instructions a number of times. I want to copy the data from my old laptop onto my new. The new laptop just sits there and does nothing when I enter the generated code into my old laptop. When looking around for help, I found this: https://support.mozilla.org/en-US/kb/how-do-i-manage-my-firefox-sync-account?redirectlocale=en-US&redirectslug=where-can-i-find-my-firefox-sync-key#w_where-can-i-find-my-recovery-key There is no "Manage Account" button on the "Sync" tab of the Options dialog (Firefox 25.0.1 on both machines - updating now).

All Replies (4)

more options
more options

The third link says this: "Note: This article doesn't apply to your version of Firefox. It requires the latest Firefox version which can be downloaded from mozilla.org/firefox."

I'm running 26.0, I just updated yesterday. Is there a newer version?

more options

That fourth link is where I saw the "Manage Accout" button that does not exist. I have already tried all four of those links.

more options

See the postings I made in this thread - https://support.mozilla.org/en-US/questions/981082