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I just upgraded my firefox, java, and shockwave but my videos and some pictures will not load on web sites.

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  • Last reply by cor-el

aliciayoung27
aliciayoung27
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I haven't been able to view videos and some pictures for some time now. I thought it might be because i needed to upgrade something. So i upgraded all of my products but it still isnt working.

I haven't been able to view videos and some pictures for some time now. I thought it might be because i needed to upgrade something. So i upgraded all of my products but it still isnt working.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also:

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin