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Firefox 5.0 told me it won't work with my security software Webroot;therefore, I can't upgrade.

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  • Last reply by James

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Before upgrading to Firefox 5.0 I checked the information on the Firefox website and it said that Firefox 5.0 was not compatible with Webroot Security Software. Since I am running Webroot I won't upgrade. When will you have a version of Firefox that is compatible with Webroot?

Thanks. G Drouant

Before upgrading to Firefox 5.0 I checked the information on the Firefox website and it said that Firefox 5.0 was not compatible with Webroot Security Software. Since I am running Webroot I won't upgrade. When will you have a version of Firefox that is compatible with Webroot? Thanks. G Drouant

All Replies (2)

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See this answer from last month.
https://support.mozilla.com/en-US/questions/837480#answer-203086

Webroot needs to fix there toolbar add-on for Firefox 5.0.

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It is the extensions that needs to be updated not Firefox needing to be updated for the thousand various extensions.