Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since I updated to Firefox 4.0 I no longer can use the fingerprint scanner to log into websites. I get a message saying the protocol dpql isn't associated with any program. It was working fine upgraded. What do I do now?

  • 1 reply
  • 7 have this problem
  • 1 view
  • Last reply by TonyE

silonline
silonline
more options

The scanner works fine with Explorer and worked fine with Firefox before the upgrade. I find it disconcerting that you upgrade something that then changes how I have to use my computer in ways that have nothing to do with Firefox. At least we should have been warned prior to the upgrade that this was going to happen.

The scanner works fine with Explorer and worked fine with Firefox before the upgrade. I find it disconcerting that you upgrade something that then changes how I have to use my computer in ways that have nothing to do with Firefox. At least we should have been warned prior to the upgrade that this was going to happen.

All Replies (1)

TonyE
TonyE
  • Moderator
more options

Id this the HP SimplePass Identity manager or Digital Persona fingerprint reader? If it is, the company that make the fingerprint reader have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388