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Losing tool bad customixation when Norton Utilities runs a scan

  • 8 replies
  • 6 have this problem
  • 7 views
  • Last reply by improver66

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I keep losing my tool bar settings and it seems to be related to Norton Utilities running a scan and cleaning clutter. If I add a new tool bar it disappears. If I add addons such as fireFTP and Morning Coffee to an existing tool bar they disappear when a scan is run. Any suggestions to prevent this?

I keep losing my tool bar settings and it seems to be related to Norton Utilities running a scan and cleaning clutter. If I add a new tool bar it disappears. If I add addons such as fireFTP and Morning Coffee to an existing tool bar they disappear when a scan is run. Any suggestions to prevent this?

All Replies (8)

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Set up Norton to avoid scanning the Firefox Profile folder.

http://support.mozilla.com/en-us/kb/Profiles#How_to_find_your_profile

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Sorry about that double post.

I can find my profile but can't figure out how to "protect" it from getting "cleaned". I have a question in to Norton Forums as well hoping someone somewhere can help cause after 20-30 times it gets down right frustrating.

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Sorry, I can't help you with Norton prefs or settings, I haven't used it in almost 10 years.

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Thanks for the replies. It's amazing how if you ask a question the answer dawns on you. Sort of a Homer Simpson moment. "DOH!". Dawned on me I could get Norton Utilities to ignore the Firefox browser files when it "cleans files" and instead just let Firefox delete the cache when I exit. Sounds like it'll solve my problem.

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I have the same problem, HELP !!

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The answer is the same as it was 3 months ago, don't allow Norton to scan Firefox files, especially the Profile folder where personal data and preference setting are stored.

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If you are trying to keep Norton Utilities from removing your settings in Firefox go to clean your disks and go to browser tab. Uncheck firefox.

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good idea, but i cannot uncheck the firefox box, because the tool means, i have no mozilla nor firefox installed *wonder* and no support from symantec....