Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Downloading .exe files problem

  • 4 replies
  • 17 have this problem
  • 5 views
  • Last reply by davidb98

more options

I'm using Firefox 3.6.12 and past few days when I select to download a file it shows ok in the download list but says "Cancelled" so I retry and it downloads ok (I think), but I cannot open it. I have looked at several options in the forum and checked settings using safe mode etc but error continues. I am running Vista 32 bit Any suggestion please

I'm using Firefox 3.6.12 and past few days when I select to download a file it shows ok in the download list but says "Cancelled" so I retry and it downloads ok (I think), but I cannot open it. I have looked at several options in the forum and checked settings using safe mode etc but error continues. I am running Vista 32 bit Any suggestion please

All Replies (4)

more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See http://kb.mozillazine.org/Unable_to_save_or_download_files

more options

Thank you for suggestion, I disabled my AVG and rebooted Firefox but I'm afraid it made no difference.

more options

Despite all attempts and following the file http://kb.mozillazine.org/Unable_to_save_or_download_files I still am no further on. Wonder if anyone can make any other suggestions please

more options

I have same symptoms with Firefox 6.0

I initiate download from site http://www.firstload.com/dl/Firstload.exe

the download asks to save Firstload-Setup.exe

I click on save, the download window appears with the download line for theis file but the download immediately shows canceled

when I click on the icon to restart the download the download appears to proceed to successful completion

when I double click on the download line to execute open the file (execute the exe) there is no response

when I look at the saved location the file is not present

if the save is stopped by something why does the download process not recognise an issue?

I have no active anti-virus but am running no script and adblock, neither seem relevant to this issue

btw http://www.firstload.com is one of those sites that takes credit card details provides free for 30 days then automatic debits thereafter, does it also have other unsavoury characteristics?