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My Firefox crashes every time I open it and none of the steps in the database solve the problem. My crash signature is PaintFrame(nsIRenderingContext*, nsIFrame*, nsRegion const&, unsigned int, unsigned int)

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  • Last reply by amylange

amylange
amylange
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I tried opening it in safe mode and none of the other help tips in the database on firefox crashes when I open it apply to me. I also ran a couple of virus programs to check for any infections and found nothing. I had been having issues with java previous to firefox beginning to crash. So I attempted to uninstall java from my computer but it did not help.

My crash signature is PaintFrame(nsIRenderingContext*, nsIFrame*, nsRegion const&, unsigned int, unsigned int) and a search of this term on Mozilla Support pulled up no results.

I'm not terribly knowledgeable with programming so any suggestions would help!

I tried opening it in safe mode and none of the other help tips in the database on firefox crashes when I open it apply to me. I also ran a couple of virus programs to check for any infections and found nothing. I had been having issues with java previous to firefox beginning to crash. So I attempted to uninstall java from my computer but it did not help. My crash signature is PaintFrame(nsIRenderingContext*, nsIFrame*, nsRegion const&, unsigned int, unsigned int) and a search of this term on Mozilla Support pulled up no results. I'm not terribly knowledgeable with programming so any suggestions would help!

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amylange
amylange Question owner
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I read online about a "clean reinstall" of firefox which seems to have worked! They should include direction on this on their page: https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it