Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

TB 115.12.2 lost folders

  • 1 reply
  • 0 have this problem
  • Last reply by david

chorny952
chorny952
more options

This AM opened to 115.12.2 - completely different to what on yesterday. I am asked to configure an account with TB. I use my old email address and password. This works but now about a third of my sub boxes containing saved emails are missing. The ones that show up have no messages in them.

After clicking back and forth on the various options I note a line at the bottom of the page saying that emails are being downloaded to the various existing boxes. Eventually they have mail in them BUT only old mail to about 2019.

The questions are - where are the missing boxes/folders and why only some of the mail in the others?

I know where my profile info is on the hard drive. In 115 where do I read the name of the profile file it is using?

Thanks for any help.

Ernie

This AM opened to 115.12.2 - completely different to what on yesterday. I am asked to configure an account with TB. I use my old email address and password. This works but now about a third of my sub boxes containing saved emails are missing. The ones that show up have no messages in them. After clicking back and forth on the various options I note a line at the bottom of the page saying that emails are being downloaded to the various existing boxes. Eventually they have mail in them BUT only old mail to about 2019. The questions are - where are the missing boxes/folders and why only some of the mail in the others? -------- I know where my profile info is on the hard drive. In 115 where do I read the name of the profile file it is using? Thanks for any help. Ernie

All Replies (1)

david
david
  • Top 10 Contributor
more options

To find your current profile, - click help>troubleshootinginformation - scroll down to 'profile folder' in left sidebar - click 'open folder' You are now in File manager and the folder name should appear near the top and you can browse profile content directly.

Another approach would be to click help>troubleshootinginformation - scroll down to 'profiles' and click 'about:profiles' and that will show the default profile name in use.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.