Nothing? Nothing at all?

Oh dear. Strange....

Most probably stop your antivirus from scanning mail and crashing in the process in the background, or actively refusing internet access because oyu have a new version. But based on the information you have supplied all I can do is guess.

For us to better investigate this issue, we will need some more information.

Could you please do the following?

1. Open the menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
2. Go to https://pastebin.mozilla.org/, paste the clipboard by right clicking in the large text area, select paste from the menu, change the retention period to expire in 28 days, use the Paste Snippet button to create a page containing your info, then copy the resulting URL (address) of the page created.
3. Open a reply to this post, and paste the URL to your troubleshooting information you just copied.
4. Please also provide results for the following test on your system
   • Does Thunderbird work as expected in Thunderbird troubleshooting mode?
   • Does Thunderbird work as expected with your OS started in safe mode with Networking. Instructions for each operating system: Windows 10/11, Windows 8, Windows 7, OSX

Kia Ora Koutou,

Thank you for your response below:

Most probably stop your antivirus from scanning mail and crashing in the process in the background, or actively refusing internet access because oyu have a new version. But based on the information you have supplied all I can do is guess. For us to better investigate this issue, we will need some more information. Could you please do the following?

1. Open the menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
2. Go to https://pastebin.mozilla.org/, paste the clipboard by right clicking in the large text area, select paste from the menu, change the retention period to expire in 28 days, use the Paste Snippet button to create a page containing your info, then copy the resulting URL (address) of the page created.
3. Open a reply to this post, and paste the URL to your troubleshooting information you just copied.
4. Please also provide results for the following test on your system
   • Does Thunderbird work as expected in Thunderbird troubleshooting mode?
   • Does Thunderbird work as expected with your OS started in safe mode with Networking. Instructions for each operating system: Windows 10/11, Windows 8, Windows 7, OSX

Unfortunately, I am not using windows as the operating system.

Please supply information because we cannot guess.

What OS are you using ? Where did you get Thunderbird? flatpak? Official website : https://www.thunderbird.net/en-US/thunderbird/all/  ? Or somewhere else, but tell us where you got it from.

The information we need is in Thunderbird and it's located : Help > Troubleshooting Information If for some reason you do not see a 'Copy text to clipboard' button in top left area then Copy sections as specific below and paste the data into this forum question.

Under 'Application Basics' section Copy and paste the following data:

• Version, Build ID, update channel,

Under 'Mail and News Accounts' We need to know exactly what Thunderbird says it's using for account settings. Obviously not the password. Copy all the data and post it into this question.

Under 'Addons' Copy all data and post info into this question.

Under 'Security Software' Copy all data and post info into this question.

Do you use a VPN? Some Linux based systems have discovered a VPN being enabled. Some people using Anti-Virus products have discovered a VPN being auto enabled.

Disable/switch off any VPN because many servers think someone is trying to hack your account so they block access to server.

Do you use a product such as Apache Xamph? Many people may use such software if they manage a website. This product uses localhost, so you may need to switch it off whilst setting up some accounts especially those that use Oauth eg: accounts hosted on gmail, yahoo or outlook servers.

Kia Ora Koutou,

System is Linux mint 2.13 Cinnamon. Thunderbird was pre-installed.

Troubleshooting Information is as follows:

Name Thunderbird Version 115.12.0 Build ID 20240614163201 Distribution ID User Agent Mozilla/5.0 (X11; Linux x86_64; rv:115.0) Gecko/20100101 Thunderbird/115.12.0 OS Linux 5.15.0-91-generic #101-Ubuntu SMP Tue Nov 14 13:30:08 UTC 2023 OS Theme Mint-X-Red / Mint-X-Red Application Binary /usr/lib/thunderbird/thunderbird Profile Directory (Unknown location) Build Configuration about:buildconfig Memory Use about:memory Cache Use about:cache Performance about:processes Registered Service Workers about:serviceworkers Multiprocess Windows 0/0 Fission Windows 0/0 Enabled by default Remote Processes 2 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Memory Size (RAM) 13.6 GB Disk Space Available 442 GB Profiles about:profiles Telemetry Data about:telemetry Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders None Normal password account4 (imap) mail.1stdomains.co.nz:993 SSL/TLS Normal password mail.1stdomains.co.nz:465 SSL/TLS Normal password true Libraries

Library Status Expected minimum version Version in use Path RNP (OpenPGP) OK 0.17.0 0.17.0+PR2073.MZLA.115.12.0 /usr/lib/thunderbird/librnp.so Calendar Settings Holidays in New Zealand Name Value Name Type caldav Disabled Username URI Refresh Interval Read-only false Suppress Alarms Cache Enabled true iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported Event Supported true Task Supported false Local Time Supported UTC/GMT Supported Auto-Scheduling Supported true Birthdays Name Value Name Type caldav Disabled Username URI Refresh Interval Read-only false Suppress Alarms Cache Enabled true iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported Event Supported true Task Supported false Local Time Supported UTC/GMT Supported Auto-Scheduling Supported true bryce@workingforworkers.co.nz Name Value Name Type caldav Disabled Username URI Refresh Interval Read-only false Suppress Alarms Cache Enabled true iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported Event Supported true Task Supported false Local Time Supported UTC/GMT Supported Auto-Scheduling Supported true Chat Accounts ID Protocol Actions Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports Remote Processes Type Count Isolated Web Content 1 Extension 1 Add-ons Name Type Version Enabled ID Amazon.com extension 1.1 true amazondotcom@search.mozilla.org Bing extension 1.0 true bing@search.mozilla.org DuckDuckGo extension 1.0 true ddg@search.mozilla.org Google extension 1.0 true google@search.mozilla.org ReFwdFormatter extension 2.78.0 true refwdformatter@masahiko.info SmartTemplates extension 4.6.1 true smarttemplate4@thunderbird.extension Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org Graphics Features Compositing WebRender Asynchronous Pan/Zoom wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info EGL_VENDOR: Mesa Project EGL_VERSION: 1.5 EGL_EXTENSIONS: EGL_ANDROID_blob_cache EGL_ANDROID_native_fence_sync EGL_CHROMIUM_sync_control EGL_ANGLE_sync_control_rate EGL_EXT_buffer_age EGL_EXT_create_context_robustness EGL_EXT_image_dma_buf_import EGL_EXT_image_dma_buf_import_modifiers EGL_EXT_protected_surface EGL_EXT_swap_buffers_with_damage EGL_IMG_context_priority EGL_KHR_cl_event2 EGL_KHR_config_attribs EGL_KHR_context_flush_control EGL_KHR_create_context EGL_KHR_create_context_no_error EGL_KHR_fence_sync EGL_KHR_get_all_proc_addresses EGL_KHR_gl_colorspace EGL_KHR_gl_renderbuffer_image EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_3D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_image EGL_KHR_image_base EGL_KHR_image_pixmap EGL_KHR_no_config_context EGL_KHR_reusable_sync EGL_KHR_surfaceless_context EGL_KHR_swap_buffers_with_damage EGL_EXT_pixel_format_float EGL_KHR_wait_sync EGL_MESA_configless_context EGL_MESA_drm_image EGL_MESA_image_dma_buf_export EGL_MESA_query_driver EGL_NOK_texture_from_pixmap EGL_WL_bind_wayland_display EGL_EXTENSIONS(nullptr): EGL_EXT_device_base EGL_EXT_device_enumeration EGL_EXT_device_query EGL_EXT_platform_base EGL_KHR_client_get_all_proc_addresses EGL_EXT_client_extensions EGL_KHR_debug EGL_EXT_platform_device EGL_EXT_platform_wayland EGL_KHR_platform_wayland EGL_EXT_platform_x11 EGL_KHR_platform_x11 EGL_EXT_platform_xcb EGL_MESA_platform_gbm EGL_KHR_platform_gbm EGL_MESA_platform_surfaceless IsWebglOutOfProcessEnabled: 1 WebGL 1 Driver Renderer AMD -- AMD Radeon Vega 11 Graphics (raven, LLVM 15.0.7, DRM 3.42, 5.15.0-91-generic) WebGL 1 Driver Version 4.6 (Compatibility Profile) Mesa 23.2.1-1ubuntu3.1~22.04.2 WebGL 1 Driver Extensions GL_ARB_multisample GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_copy_texture GL_EXT_subtexture GL_EXT_texture_object GL_EXT_vertex_array GL_EXT_compiled_vertex_array GL_EXT_texture GL_EXT_texture3D GL_IBM_rasterpos_clip GL_ARB_point_parameters GL_EXT_draw_range_elements GL_EXT_packed_pixels GL_EXT_point_parameters GL_EXT_rescale_normal GL_EXT_separate_specular_color GL_EXT_texture_edge_clamp GL_SGIS_generate_mipmap GL_SGIS_texture_border_clamp GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_ARB_framebuffer_sRGB GL_ARB_multitexture GL_EXT_framebuffer_sRGB GL_IBM_multimode_draw_arrays GL_IBM_texture_mirrored_repeat GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_transpose_matrix GL_EXT_blend_func_separate GL_EXT_fog_coord GL_EXT_multi_draw_arrays GL_EXT_secondary_color GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_lod_bias GL_INGR_blend_func_separate GL_NV_blend_square GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_env_combine4 GL_S3_s3tc GL_SUN_multi_draw_arrays GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_EXT_framebuffer_object GL_EXT_texture_compression_s3tc GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_MESA_window_pos GL_NV_packed_depth_stencil GL_NV_texture_rectangle GL_ARB_depth_texture GL_ARB_occlusion_query GL_ARB_shadow GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_mirrored_repeat GL_ARB_window_pos GL_ATI_fragment_shader GL_EXT_stencil_two_side GL_EXT_texture_cube_map GL_NV_copy_depth_to_color GL_NV_depth_clamp GL_NV_fog_distance GL_NV_half_float GL_APPLE_packed_pixels GL_ARB_draw_buffers GL_ARB_fragment_program GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_vertex_program GL_ARB_vertex_shader GL_ATI_draw_buffers GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_EXT_depth_bounds_test GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_MESA_pack_invert GL_NV_primitive_restart GL_ARB_depth_clamp GL_ARB_fragment_program_shadow GL_ARB_half_float_pixel GL_ARB_occlusion_query2 GL_ARB_point_sprite GL_ARB_shading_language_100 GL_ARB_sync GL_ARB_texture_non_power_of_two GL_ARB_vertex_buffer_object GL_ATI_blend_equation_separate GL_EXT_blend_equation_separate GL_OES_read_format GL_ARB_color_buffer_float GL_ARB_pixel_buffer_object GL_ARB_texture_compression_rgtc GL_ARB_texture_float GL_ARB_texture_rectangle GL_ATI_texture_compression_3dc GL_EXT_packed_float GL_EXT_pixel_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_shared_exponent GL_ARB_framebuffer_object GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_packed_depth_stencil GL_ARB_vertex_array_object GL_ATI_separate_stencil GL_ATI_texture_mirror_once GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_texture_array GL_EXT_texture_compression_latc GL_EXT_texture_integer GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_OES_EGL_image GL_AMD_performance_monitor GL_EXT_texture_buffer_object GL_AMD_texture_texture4 GL_ARB_copy_buffer GL_ARB_depth_buffer_float GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_map_buffer_range GL_ARB_texture_buffer_object GL_ARB_texture_rg GL_ARB_texture_swizzle GL_ARB_vertex_array_bgra GL_EXT_texture_swizzle GL_EXT_vertex_array_bgra GL_NV_conditional_render GL_AMD_conservative_depth GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_stencil_export GL_ARB_ES2_compatibility GL_ARB_blend_func_extended GL_ARB_compatibility GL_ARB_debug_output GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_explicit_attrib_location GL_ARB_fragment_coord_conventions GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_shader_stencil_export GL_ARB_shader_texture_lod GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_multisample GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_uniform_buffer_object GL_ARB_vertex_type_2_10_10_10_rev GL_ATI_meminfo GL_EXT_provoking_vertex GL_EXT_texture_snorm GL_MESA_texture_signed_rgba GL_NV_copy_image GL_NV_texture_barrier GL_A

Please check to see if you have a VPN switched on or one that has been enabled on bootup. This link has some info on how to check it. https://forums.linuxmint.com/viewtopic.php?t=365873

Hi all, I have no proxy, I think it is a error in the was Thunderbird gives permissions to the password file maybe...? Could be wrong, noobing it here.

Is there anything else I could do?

I'm wondering if this issue has occured due to issues with the server. I did find this report:

https://www.1stdomainshosting.co.uk/serverstatus.php?view=open

25/07/2024 14:08 Last Updated 25/07/2024 14:12

Dear 1st Domains customers,

Due to a significant hardware failure around 9am this morning, our hosted exchange service is currently unavailable. Work is underway to recover the service, which we expect to be restored later this afternoon. There should be no significant loss of data, excepting the period where the server was unavailable.

Our sincere apologies for the disruption.

Kind regards, 1st Domains Hosting