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Some logins blocked

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  • 1 has this problem
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  • Last reply by cor-el

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Since upgrading to 101 I am unable to login to some websites. So far this has happened with two financial institutions. For these I have had to use another browser to login to them. What happens is that I fill in my login credentials and click the login button. The login button appears to be dead as nothing happens. Logging in to all other websites works fine.

Since upgrading to 101 I am unable to login to some websites. So far this has happened with two financial institutions. For these I have had to use another browser to login to them. What happens is that I fill in my login credentials and click the login button. The login button appears to be dead as nothing happens. Logging in to all other websites works fine.

All Replies (2)

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Hi bruce103, See if this can help:

Fix login issues on websites that require a username and password https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window