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Emails deleted dont go to trash

  • 9 replies
  • 1 has this problem
  • 10 views
  • Last reply by Toad-Hall

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Hello,

I had a problem with the deletionn of messages (the only thin that worked was drag-dropping the emails to the trash folder).

Now the problem is "fixed" but when I DEL an email it goes poof, it dissapears without even touching the trash folder.

This is quite risky since I don't have any way to see what I have deleted (ctr-z works but I don't know to what extend).

I have tried the "repair folder thing" but it does not fix anything.

There are some info on my machine: Windows10 Version 68.9.0 (32bit) Pop3

Hello, I had a problem with the deletionn of messages (the only thin that worked was drag-dropping the emails to the trash folder). Now the problem is "fixed" but when I DEL an email it goes poof, it dissapears without even touching the trash folder. This is quite risky since I don't have any way to see what I have deleted (ctr-z works but I don't know to what extend). I have tried the "repair folder thing" but it does not fix anything. There are some info on my machine: Windows10 Version 68.9.0 (32bit) Pop3

All Replies (9)

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You were receiving help with this matter here https://support.mozilla.org/en-US/questions/1292956

Do not ask a new question for this matter or start a new thread for the same. It will only make it harder for the good helping folks to track your problems.

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Stans said

You were receiving help with this matter here https://support.mozilla.org/en-US/questions/1292956 Do not ask a new question for this matter or start a new thread for the same. It will only make it harder for the good helping folks to track your problems.

That's a different problem, a new one, that's why I opened anew thread. One thing is not being able to delete and the ohter is deleted items not going into the trash folder.

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They all cover deleting messages in Thundebird. If the other issue is resolved, then pick the solution in other thread.

Modified by Stans

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Stans said

You were receiving help with this matter here https://support.mozilla.org/en-US/questions/1292956 Do not ask a new question for this matter or start a new thread for the same. It will only make it harder for the good helping folks to track your problems.

My bad, I have marked it as solved now.

Still can't figure out why deleting the emails bypass the trash folder, I can drag&drop fine and the filters seem to be sending the spam there too.

Any clue?

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It has to be one of two issues, the profile or the program itself. You could create a new profile using the profile manager and set up the POP account afresh. Change the server settings to download headers only (instead of full messages, which would take a lof of time), then see if delete works as expected. See Using Multiple Profiles

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What do you have in Tools/Account Settings, Server Settings, for 'When I delete a message'?

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sfhowes said

What do you have in Tools/Account Settings, Server Settings, for 'When I delete a message'?

I can't find that option. The only deletion related thing I can see is one about deleting the mails after X days or after a certain milestone is reached.

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Is this actually a continuing discussion on two threads. https://support.mozilla.org/en-US/questions/1292956

Which do we close as a duplicate has be beat.

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re :What do you have in Tools/Account Settings, Server Settings, for 'When I delete a message'?

Don't worry, that option is only available to Imap accounts. The issue is with a POP account which does not have that option.

Check contents of pop mail account in profile folders.

In Thunderbird

  • Help > Troubleshooting Information
  • click on 'Open Folder ' button
  • Click on 'Mail' folder
  • Click on 'pop account name' folder

Make sure you have:

  • the view set to details and shows all file extensions.
  • Column headers for 'name', 'date modified', Size' and 'Type'

then post an image into this forum.

Modified by Toad-Hall