Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't Download any files, they all fail instantly

  • 10 replies
  • 2 have this problem
  • 3 views
  • Last reply by Alex Maddux

more options

Ive tried everything from this article https://support.mozilla.org/en-US/kb/cant-download-or-save-files and this one https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems. I tried opening in safe mode. that didnt work. I also reset my computer as this is a brand new PC, and i cant figure it out. I have no idea whats causing it, it just randomly happened today in my web design class when i was trying to download some files

Ive tried everything from this article https://support.mozilla.org/en-US/kb/cant-download-or-save-files and this one https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems. I tried opening in safe mode. that didnt work. I also reset my computer as this is a brand new PC, and i cant figure it out. I have no idea whats causing it, it just randomly happened today in my web design class when i was trying to download some files

Chosen solution

hi, is your device/account somehow protected by windows parental controls?

the problem you're seeing is likely https://bugzilla.mozilla.org/show_bug.cgi?id=1586228 which is currently under investigation...

Read this answer in context 👍 1

All Replies (10)

more options

What are the exact error message(s) ?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

Unfortunately I am unable to connect to wi-fi in this mode, only Ethernet, which I don't happen to have a cable on me. But I can download stuff on other browsers.

more options

FredMcD said

What are the exact error message(s) ? Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

this is the output from my console.

Content Security Policy: Ignoring “'unsafe-inline'” within script-src or style-src: nonce-source or hash-source specified Source map error: request failed with status 404 Resource URL: https://discordapp.com/assets/5a240ccd7d439fe425ba.js Source Map URL: 5a240ccd7d439fe425ba.js.map

Source map error: request failed with status 404 Resource URL: https://discordapp.com/assets/3b98a36a7eb24259a9cb.js Source Map URL: 3b98a36a7eb24259a9cb.js.map

Source map error: request failed with status 404 Resource URL: https://discordapp.com/assets/0bdea96a129678c661d4.js Source Map URL: 0bdea96a129678c661d4.js.map

Source map error: request failed with status 404 Resource URL: https://discordapp.com/assets/1b5ee319a60940cf447f.js Source Map URL: 1b5ee319a60940cf447f.js.map

Source map error: request failed with status 404 Resource URL: https://discordapp.com/assets/29ea0912cbb1db1151be.js Source Map URL: 29ea0912cbb1db1151be.js.map

Source map error: request failed with status 404 Resource URL: https://discordapp.com/assets/f46de9e11699a43e2f00.js Source Map URL: f46de9e11699a43e2f00.js.map

Source map error: request failed with status 404 Resource URL: https://discordapp.com/assets/56c11a2dcf0ea84226cb.js Source Map URL: 56c11a2dcf0ea84226cb.js.map

Source map error: request failed with status 404 Resource URL: https://discordapp.com/assets/c1d5db2290b3610ea686.js Source Map URL: c1d5db2290b3610ea686.js.map

Source map error: request failed with status 404 Resource URL: https://discordapp.com/assets/76e12130ab82cefccbb3.js Source Map URL: 76e12130ab82cefccbb3.js.map

Source map error: request failed with status 404 Resource URL: https://discordapp.com/assets/fd3de6c1cc2e8b5a68f0.js Source Map URL: fd3de6c1cc2e8b5a68f0.js.map

Source map error: request failed with status 404 Resource URL: https://discordapp.com/assets/b640afc0e1f285ca97c4.js Source Map URL: b640afc0e1f285ca97c4.js.map

Source map error: request failed with status 404 Resource URL: https://discordapp.com/assets/540bee91e857bb02a4ff.js Source Map URL: 540bee91e857bb02a4ff.js.map

more options

Did you select With Network Support?

I had no problem with the links you posted.

Something is blocking your access; Your ISP, your protection programs, proxy settings . . . . .

more options

FredMcD said

Did you select With Network Support? I had no problem with the links you posted. Something is blocking your access; Your ISP, your protection programs, proxy settings . . . . .

Its a possibility, but it only effects firefox. other browsers i can download stuff fine. And it works on my other computer.

more options

You need to check all of those.

For example, the firewall may let one browser have access to the web, but for whatever reason block another.

more options

This download manager works separately from the browser. The browser tells it what to download, and off it goes.

http://www.freedownloadmanager.org It is a powerful modern download accelerator and organizer for Windows and Mac.

more options

What exactly should I look for In the firewall settings?

more options

Chosen Solution

hi, is your device/account somehow protected by windows parental controls?

the problem you're seeing is likely https://bugzilla.mozilla.org/show_bug.cgi?id=1586228 which is currently under investigation...

more options

philipp said

hi, is your device/account somehow protected by windows parental controls? the problem you're seeing is likely https://bugzilla.mozilla.org/show_bug.cgi?id=1586228 which is currently under investigation...

My account was part of a family group. I set this up like 5 years ago when I had an xbox. My mom was the owner of the group. I left the group and that fixed all my issues. Thanks for the help.