Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have a mac 10.10.5 with firefox quantum which has download helper 7.3.7 with companion app installed. Videos download but dont aggregate and convert. Help pls

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by user633449

Nick
Nick
more options

I was able to download streaming media on my macbook a few years ago using firefox with its add on download helper. Upon upgrading to the current version and the latest firefox and its download helper that is now not possible. I only get as far as the file downloading but the file doesnt aggregate and convert. Would appreciate help.

I was able to download streaming media on my macbook a few years ago using firefox with its add on download helper. Upon upgrading to the current version and the latest firefox and its download helper that is now not possible. I only get as far as the file downloading but the file doesnt aggregate and convert. Would appreciate help.

Chosen solution

If you are having issues with an add-on, please contact the developer of that Add-on. For video downloadhelper, that is https://addons.mozilla.org/firefox/addon/video-downloadhelper/

I'll also note, you should update your Mac OS You currently have Mac 10.10, the current version is 10.14. https://www.apple.com/macos/how-to-upgrade/

Read this answer in context 👍 0

All Replies (1)

user633449
user633449
more options

Chosen Solution

If you are having issues with an add-on, please contact the developer of that Add-on. For video downloadhelper, that is https://addons.mozilla.org/firefox/addon/video-downloadhelper/

I'll also note, you should update your Mac OS You currently have Mac 10.10, the current version is 10.14. https://www.apple.com/macos/how-to-upgrade/