Thunderbird keeps randomly crashing when sending emials with attachments @ UserCallWinProcCheckWow
Crash-ID: bp-98c41394-dd66-4d75-9ae2-29e4e0181212 d Dec 5 14:57:55 2018] Crash report submitted successfully
[Wed Dec 5 14:59:11 2018] Crash report submitted successfully [Thu Dec 6 08:32:33 2018] Crash report submitted successfully [Thu Dec 6 08:38:52 2018] Crash report submitted successfully [Thu Dec 6 08:38:56 2018] Crash report submitted successfully [Fri Dec 7 14:11:44 2018] Crash report submitted successfully [Fri Dec 7 14:25:52 2018] Crash report submitted successfully [Fri Dec 7 17:10:12 2018] Crash report submitted successfully [Fri Dec 7 17:13:04 2018] Crash report submitted successfully [Fri Dec 7 17:22:11 2018] Crash report submitted successfully [Fri Dec 7 17:42:16 2018] Crash report submitted successfully [Fri Dec 7 18:00:20 2018] Crash report submitted successfully [Fri Dec 7 18:04:25 2018] Crash report submitted successfully [Sat Dec 8 21:22:46 2018] Crash report submitted successfully [Sat Dec 8 21:33:06 2018] Crash report submitted successfully [Wed Dec 12 14:29:17 2018] Crash report submitted successfully [Wed Dec 12 14:35:16 2018] Crash report submitted successfully
Modified by Wayne Mery
Chosen solution
> Crashing only occurs if i attach a file to a new mail, takes about 10 secs
What are your other crash IDs?
> I dont have a smartcardreader as far as i know..
The module list, which shows non-Thunderbird and non-Microsoft code, sometimes has clues.
Perhaps pwmCapBtn.dll - related to Lamantine Software Sticky password?
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Only your first crash ID is listed above.
But it points to Bug 1458562 - Crash in UserCallWinProcCheckWow after win10 1803 update with 3rd party smartcard software
I forgot that bug is secured.
See https://bugzilla.mozilla.org/show_bug.cgi?id=1463153 and https://bugzilla.mozilla.org/show_bug.cgi?id=1480795
I dont have a smartcardreader as far as i know.. (however there is an sd/mmc/tflash/xc card reader built in to my system, is ths the same?) I closed all possibly conflicting software like onedrive and dropbox It does not help when i stop running the third party apps and/or run thunderbird in safe mode. Crashing only occurs if i attach a file to a new mail, takes about 10 secs, so i type the mail first and do the attachments afterwards and swiftly click on send.. thunderbird still crashes, but most time the mail has been sended. (poses problems cause i use it to send my invoices, and i need to be sure these are really send) It does not matter if i use another mail-account in thiunderbird, same thing happens.
p.s. thans for the very swift reply!!
Chosen Solution
> Crashing only occurs if i attach a file to a new mail, takes about 10 secs
What are your other crash IDs?
> I dont have a smartcardreader as far as i know..
The module list, which shows non-Thunderbird and non-Microsoft code, sometimes has clues.
Perhaps pwmCapBtn.dll - related to Lamantine Software Sticky password?
Besides Sticky Password, it appears you're using ESET Security. Is it scanning outgoing mail?
I did a search on the pwmCapBtn.dll and found this dll was used by ESET password manager. I disabled this cause i don't even use it, and this seems to have solved the problem! Have had an email with attachment waiting for severeal hours, and thunderbird didn't crash. Great! Thank you so much!