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gmail problems with Firefox on my Mac. Pre-set formatting disappears

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by CoryMC

CoryMC
CoryMC
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When using Firefox with gmail and an email is sent all of the preset formatting disappears after the email is sent. This isn't happening in Gmail with Safari. I have always used Firefox but this is so annoying. I have tried to trouble shoot for the problem but can't stop this from happening. I contacted gmail and they told me it was a Firefox problem. I previously asked this question over a month ago but still nobody has answered and can help with this problem. Firefox is up to date, and this is on a Macbook pro Retina Mac OS Sierra version 10:12:6

When using Firefox with gmail and an email is sent all of the preset formatting disappears after the email is sent. This isn't happening in Gmail with Safari. I have always used Firefox but this is so annoying. I have tried to trouble shoot for the problem but can't stop this from happening. I contacted gmail and they told me it was a Firefox problem. I previously asked this question over a month ago but still nobody has answered and can help with this problem. Firefox is up to date, and this is on a Macbook pro Retina Mac OS Sierra version 10:12:6

All Replies (2)

Shadow110
Shadow110
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SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST""""""""""""""""""""""""""""""""""is the problem still there ?

CoryMC
CoryMC Question owner
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Thank you for your help but this still didn't fix the problem. I even reinstalled Firefox. I tested the emails again sent from Gmail and the pre-set formatting still disappears after the email is sent.