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Why can I no longer access the facebook site

  • 4 replies
  • 1 has this problem
  • 15 views
  • Last reply by allady78

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I keep getting this message - how do I turn off this security item?

facebook.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported.

I keep getting this message - how do I turn off this security item? facebook.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported.

All Replies (4)

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Hi there, i understand that you are facing a security issue. Here are a few steps to solve the problem: 1. Just try restarting Firefox. 2. Check if your system date and time are accurate. 3. Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.

  1. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29).
  2. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  3. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

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Hello, check this ease fix of websites: https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

you can also visit facebook help center by this URL https://www.facebook.com/help

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Hi allady78, is Facebook the only site where you've seen an untrusted connection error page, or has this come up on other sites, too?

Could you check in the page for an error code -- it's usually in parentheses (separated_by_underscore_characters) -- and let us know what you find. Sometimes there is a "Technical Details" heading and you need to click that to find the error code.

Also, here are a couple links to our general troubleshooting articles for untrusted connection errors:

Modified by jscher2000 - Support Volunteer

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The error code I am getting provides no # just this text (Error code: sec_error_unknown_issuer)

Will try to reinstall.

Thanks for all of the responses and pointers to troubleshooting articles.